FREQUENTLY ASKED QUESTIONS

Or call us at
800-801-9833
Or call us at
800-801-9833

1. Is telepsychiatry really effective?

Telepsychiatry is an excellent option to continue care with your provider remotely when it’s not convenient or feasible to visit us in person. There are many studies that show the effectiveness of telemental health but a few considerations should be made when practicing this form of care. It's important to treat a video visit like you would an in-person visit. Take the call in an environment that allows you to be present and to make the most of the time with your provider. Please note the speed of your internet access and your mobile device may affect the quality of the video call. 

2. Do you take insurance?

Yes! We accept Anthem Blue Cross, Aetna, Cigna, Optum, Tricare, and Humana. If we do not accept your insurance you can be seen at an out-of-network rate (self-pay) and we can provide you a superbill. You can submit this superbill to your insurance payer so they can reimburse you directly. Unfortunately, we do not accept Medicare or Medi-Cal at this time.

With no insurance and no coverage costs will be:

  • Medical Doctor: Initial evaluation $300 / Follow up $200
     
  • Nurse Practitioner: Initial evaluation $250 / Follow up $185
     
  • Therapist: Initial evaluation $200 / Follow up $150
     
  • Psychologist: Initial evaluation $220 / Follow up $165

Yes! We accept Anthem Blue Cross, Aetna, Cigna, Optum, Tricare, and Humana. If we do not accept your insurance you can be seen at an out-of-network rate (self-pay) and we can provide you a superbill. You can submit this superbill to your insurance payer so they can reimburse you directly. Unfortunately, we do not accept Medicare or Medi-Cal at this time.

With no insurance and no coverage costs will be:

  • Medical Doctor: Initial evaluation $300 / Follow up $200
     
  • Nurse Practitioner: Initial evaluation $250 / Follow up $185
     
  • Therapist: Initial evaluation $200 / Follow up $150
     
  • Psychologist: Initial evaluation $220 / Follow up $165

Yes! We accept Anthem Blue Cross, Aetna, Cigna, Optum, Tricare, and Humana. If we do not accept your insurance you can be seen at an out-of-network rate (self-pay) and we can provide you a superbill. You can submit this superbill to your insurance payer so they can reimburse you directly. Unfortunately, we do not accept Medicare or Medi-Cal at this time.

With no insurance and no coverage costs will be:

  • Medical Doctor: Initial evaluation $300 / Follow up $200
     
  • Nurse Practitioner: Initial evaluation $250 / Follow up $185
     
  • Therapist: Initial evaluation $200 / Follow up $150
     
  • Psychologist: Initial evaluation $220 / Follow up $165

Yes! We accept Anthem Blue Cross, Aetna, Cigna, Optum, Tricare, and Humana. If we do not accept your insurance you can be seen at an out-of-network rate (self-pay) and we can provide you a superbill. You can submit this superbill to your insurance payer so they can reimburse you directly. Unfortunately, we do not accept Medicare or Medi-Cal at this time.

With no insurance and no coverage costs will be:

  • Medical Doctor: Initial evaluation $300 / Follow up $200
     
  • Nurse Practitioner: Initial evaluation $250 / Follow up $185
     
  • Therapist: Initial evaluation $200 / Follow up $150
     
  • Psychologist: Initial evaluation $220 / Follow up $165

Yes! We accept Anthem Blue Cross, Aetna, Cigna, Optum, Tricare, and Humana. If we do not accept your insurance you can be seen at an out-of-network rate (self-pay) and we can provide you a superbill. You can submit this superbill to your insurance payer so they can reimburse you directly. Unfortunately, we do not accept Medicare or Medi-Cal at this time.

With no insurance and no coverage costs will be:

  • Medical Doctor: Initial evaluation $300 / Follow up $200
     
  • Nurse Practitioner: Initial evaluation $250 / Follow up $185
     
  • Therapist: Initial evaluation $200 / Follow up $150
     
  • Psychologist: Initial evaluation $220 / Follow up $165

3. Can I make an appointment for someone else?

We believe that family members are a critical part of any patient’s treatment team. We are happy to provide general information and appointment availability to family members, but adults 18 and older must schedule their own appointment. This is to protect our clients’ privacy and to ensure that the client has agreed to seek treatment.

4. What is your cancellation policy?

If you can't make it to your appointment, please alert us at least 24 hours in advance so we can offer the time to someone else. This will also ensure you avoid any no-show fees. If you're more than 10 minutes late, we may ask you to reschedule.

5. How early should I arrive for my appointment?

You should plan to arrive 5 to 10 minutes before your appointment, especially if it’s your first visit with us. We never double-book and our providers generally start on time. 

6. What is the difference between a therapist and a psychiatrist?

Psychiatrists are medical doctors (trained as an M.D. (Doctor of Medicine). or D.O. (Doctor of Osteopathic Medicine), who have completed medical school, and then completed residency training in psychiatry. Psychiatrists are able to assess both the mental and physical aspects of psychological problems, and are able to prescribe medications to treat mental illnesses. Marriage & family therapists are licensed mental health professionals that use psychotherapy and their understanding of family systems to diagnose and treat mental and emotional disorders within the context of marriage, couples and family systems.

7. Will I get a refill or get prescribed meds at my initial evaluation?

In general, a psychiatrist will be able to determine whether medications are an appropriate treatment for you at your initial evaluation. However, in some situations, additional assessments may be required before medications are prescribed.

8. What do the letters by the name of provider mean?

Psychiatrists:

MD - Doctor of Medicine

DO - Doctor of Osteopathic Medicine

PMHNP - Psychiatric Mental Health Nurse Practitioner


Psychologists:

PsyD - Doctor of Psychology

 
Therapists:

LMFT - Licensed Marriage & Family Therapist

LCSW - Licensed Clinical Social Worker

9. Can I get a letter stating I can go back to work/other situation?

You are welcome to ask your provider about that during your visit, but they will probably not be comfortable writing a letter after just one visit. You should not schedule with us if all you need is a letter or a form filled out. You should schedule with us if you are serious about getting better.

10. How does a video visit work?

When it's time to join your appointment, we'll text you a link. Just click the link and you'll be connected with your provider. Our software works on any device with a camera and mic, i.e., iPhone, Android, or laptop. There is no need to download an app. You'll get a confirmation email with the details. For more information visit our video visits page. 

11. Do you have a patient portal FAQ page? 

So glad you asked! Yes we do right here. 

So glad you asked! Yes we do right here. 

12. Geographically where do you serve?

We provide telepsychiatry and teletherapy services to all of California. Our outpatient clinic in Santa Ana is offering TMS and psychological testing services in person. Learn more on our Contact page.

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